customer service
Viasat customer service
How can we help?
Frequently asked questions
General questions
What’s the difference between Freedom and Liberty Plans?
Both Freedom and Liberty plans are available in select areas with the highest available capacity on satellite beams, meaning there aren’t as many people using Viasat (formerly Exede or WildBlue) services in these areas.
The Freedom package features a 150 GB monthly data allowance, the first satellite internet package with a data allowance that large. When you reach the data allowance, your service is restricted down to very slow speeds.
Liberty Plans allow you to use a Liberty Pass (once you’ve reached the data allowance on your plan) to give you 1 to 5 Mbps download speeds, fast enough to get things done online in non-peak hours (usually from 2am to 5pm).
Does Viasat have a data allowance?
Some Viasat, Exede, and WildBlue legacy plans do have a data allowance, as addressed in the question about Freedom and Liberty Plans above. However, there are now unlimited data plans that don't have a monthly data allowance, so the amount of data you use won’t affect your monthly cost.
Unlimited data plans range in download speeds, depending on the availability in your area, with the Unlimited Platinum 100 plan providing speeds up to 100 Mbps where available.