Frequently Asked Questions
- General Questions
What’s the difference between Freedom and Liberty Plans?
Both Freedom and Liberty plans are available in select areas with the highest available capacity on satellite beams, meaning there aren’t as many people using Viasat (formerly Exede or Wildblue) services in these areas. The Freedom package features a 150 GB monthly data allowance, the first satellite internet package with a data allowance that large. When you reach the data allowance, your service is restricted down to very slow speeds. Liberty Plans allow you to use a Liberty Pass (once you’ve reached the data allowance on your plan) to give you 1 to 5 Mbps download speeds, fast enough to get things done online in non-peak hours (usually from 2 a.m. to 5 p.m.).
Does Viasat have a data allowance?
Some Viasat, Exede, and Wildblue legacy plans do have a data allowance, as addressed in the question about Freedom and Liberty Plans above. However, there are now unlimited data plans that don't have a monthly data allowance, so the amount of data you use won’t affect the speed of your internet service unless the network is congested. Unlimited data plans range in download speeds, depending on the availability in your area, with the Unlimited Platinum 100 plan providing speeds up to 100 Mbps where available.
What should I expect on my first bill?
Your first bill will arrive within three days of installation, as we charge your monthly service fee for Viasat internet services a month in advance. Your first bill will be slightly higher than subsequent bills because it covers not only the first full month of service, but also the days of service between install and the beginning of your first regular billing cycle. Lease and installation fees are one-time charges that also increase your first bill.
How do I pay my bill?
Viasat does not send paper bills through the mail. You’ll need to set up an electronic payment option—either debit or credit card or electronic funds transfer from your bank account—for auto payment that occurs regularly each month.
Is there an auto payment option?
Yes, auto payment is the default option. Each month at billing time, we’ll withdraw funds from the bank account, debit card, or credit card on file. If you need help setting this up, you can call the Viasat customer service phone number at (855)-810-1308.
EasyPay is a one-time online payment feature you can use when there’s a glitch in auto payment or when you need to make a quick one-time payment. As with your auto payments, you can use a credit or debit card or electronic funds transfer from a bank account for this payment option.
When do I get billed?
Viasat bills one month in advance for high-speed satellite internet services. As a result, your first bill will be larger than subsequent bills since it also includes prorated billing for days between installation and the beginning of your regular billing cycle.
Where do I access my Viasat account (formerly MyExede)?
If you’re an Exede legacy customer, you will for a limited time still be able to access your MyExede account at MyExede.net for Exede customer service. Your same username and password will work at account.viasat.com, our new portal, which also serves all new customers moving forward.
What can I do in my Viasat account?
By logging in to your Viasat account, you can check your data usage for the current billing cycle, upgrade your service, pay bills, and change the payment method you have on file.
What can I do with the Viasat Internet App?
The Viasat Internet App is available for both Apple and Android devices and allows you to perform several functions depending upon your particular plan. You can do the following things with the Viasat Internet App:
- Pay your bill and view billing summaries.
- Check modem diagnostics and reboot your modem.
- Purchase more data.
- Check or change your installation date and time.
- Get customer service help from a live agent.
Can I get text alerts regarding my account?
Getting text alerts regarding your Viasat account is quick and easy. Simply text JOIN to 20715. You’ll receive a prompt to accept the terms and conditions. You’ll have to provide the billing zip code and phone number associated with your Viasat account to verify. Once you’ve opted in, you’ll receive text alerts when you reach 70% and 100% of your data allowance. You can also text USAGE to the same number for real-time data usage updates, and Buy to purchase additional data.
How do I check my data usage?
To check data usage for the current billing cycle, simply log in to your customer account at account.viasat.com with your username and password. You’ll immediately see your data info, including current data usage and days remaining in the current billing period.