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Frequently asked questions

General questions

What’s the difference between Freedom and Liberty Plans?

Both Freedom and Liberty plans are available in select areas with the highest available capacity on satellite beams, meaning there aren’t as many people using Viasat (formerly Exede or WildBlue) services in these areas.

The Freedom package features a 150 GB monthly data allowance, the first satellite internet package with a data allowance that large. When you reach the data allowance, your service is restricted down to very slow speeds.

Liberty Plans allow you to use a Liberty Pass (once you’ve reached the data allowance on your plan) to give you 1 to 5 Mbps download speeds, fast enough to get things done online in non-peak hours (usually from 2am to 5pm).

Does Viasat have a data allowance?

Some Viasat, Exede, and WildBlue legacy plans do have a data allowance, as addressed in the question about Freedom and Liberty Plans above. However, there are now unlimited data plans that don't have a monthly data allowance, so the amount of data you use won’t affect your monthly cost.

Unlimited data plans range in download speeds, depending on the availability in your area, with the Unlimited Platinum 100 plan providing speeds up to 100 Mbps where available.

One-time setup fee may be charged at the time of sale. Minimum 24-month service term unless you select the no long-term contract option. No long-term contract option requires an upfront $500 nonrefundable payment. Monthly service fees and taxes apply. Equipment lease fee is $12.99 per month. Speeds are “up to,” are not guaranteed, and will vary. Service plans are subject to Viasat’s Unlimited Data Policy or Data Allowance Policy available at www.viasat.com/legal. Service is not available in all areas. Offer may be changed or withdrawn at any time. Viasat and the Viasat logo are trademarks of Viasat, Inc.

1The price lock guarantee applies only to the standard monthly internet service fee and the monthly equipment lease fee (in each case, before any promotional discounts) and excludes all taxes and surcharges.

2Cancellation of EasyCare within 90 days after purchase may result in charges for EasyCare services previously received. Re-enrollment in EasyCare may be restricted for up to 180 days after cancellation. EasyCare not available in Alaska or Hawaii.

3Unlimited Data Plans: Depending on the specific unlimited data service plan available at your location, after you use the following amount of data, we may prioritize your data behind other customers during network congestion: Basic 12 (15 GB); Bronze 12 (35 GB, 40 GB or 80 GB, depending on your specific plan); Silver 12 (45 GB); Gold 12 (65 GB); Bronze 25 (35 GB); Silver 25 (60 GB, 100 GB or 120 GB, depending on your specific plan); Gold 30 (100 GB or 200 GB, depending on your specific plan); Gold 50 (100 GB or 200 GB, depending on your specific plan), and Platinum 100 (150 GB or 300 GB, depending on your specific plan). Streaming video quality is “up to,” will vary and is not guaranteed.

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